FAQ - You Ask, We Ride and Answer

FAQs

we'd love to answer your questions!

How can I tell if an item is in stock?

Stock and availability details will appear once you select a size or color on the product page. You will also see this information on the shopping cart page and in your order confirmation email.

How do I know what size to get?

Most products include a size chart, which you can find next to the size options on the product page. For more details, you can check the brand’s website or feel free to ask us for help.

I received the wrong item.

No need to worry! Simply send us a photo of the item along with the tracking box. Our agent will pick up the parcel and send you the correct item.

Can I change or cancel an order after submitting it?

Yes, you can change or cancel your order within 24 hours of purchase.

When will I receive my order?

You can expect to receive your order in 2 to 5 business days.

Do you use real or genuine leather?

We use high-quality real leather. We use just the upper layer of goat, cow, and sheep hide leather.

How can I cancel my order?

Once your order has been handed to our warehouse, we can't modify or cancel it. Due to our high volume, orders are sent directly to the shipping floor within minutes of being placed to ensure fast delivery. This makes it impossible to locate and stop one specific order. Please double-check all details before placing your order.

I entered the wrong address or it was incomplete. What should I do?

If your order has already been handed to the warehouse, we can't change the shipping address. However, you can call us, and we will contact the carrier to request a reroute or address correction. Please note that reroute or correction fees will apply, along with any extra shipping costs.

Can I return items if they don't fit or if I change my mind?

Yes, you can. You can return any item within 90 days, and we’ll be happy to offer a replacement or a full refund.

I Am Trying To Place an Order and I am Having Trouble.

You can send an email to support( ) or call our toll-free Customer Service support line during normal business hours.

I Have Not Received A Notification Since Placing my Order

This may occur if the email address was mistyped when the order was entered. Please contact (email) or call us at (number).